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‎06-29-2022 08:53 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

I have an HP Victus 16 (AMD Ryzen 5 5600H, Radeon RX 5500M). And after I updated my  laptop, together with the drivers through Windows Update, it always go into BSOD. It says DRIVER_IRQL_NOT LESS_OR_EQUAL, and the problem is the rtf64x64.sys.

 

I do not know how to fix this problem. Is this driver problem or a bug in the update. Please tell me how to fix this problem because it always annoys me whenever I boot my laptop, and it proceeds to the same BSOD.

IMG_20220629_180036.jpg

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5 people had the same question
2 REPLIES 2

‎06-29-2022 08:56 AM

HP Recommended

Hello @judebanares 

 

follow Tom's Hardware guide:

https://www.tomshardware.com/how-to/fix-irql-not-less-or-equal-errors-windows

 

Please report your results

 

best regards

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‎07-13-2022 07:06 AM

HP Recommended

I have the exact same issue with Victus 16. Have you found the solution yet?

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