• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-15-2020 05:35 AM

HP Recommended
Product: HP Omen 15 dc-0000nk
Operating System: Microsoft Windows 10 (64-bit)

Hi  everyone , i have a serious issue with the backlit-keyboard . Well to summarize , It doesn't work , i've contacted the online support , sent it to Hp ( it  did work and now it doesn't anymore ) . I ve tried to press Fn+F4 , went to BIOS and enabled active key … Tried the F5 trick but nothing to do 

PLZ I need an answer ASAP

Regardless

1 REPLY 1

‎03-17-2020 01:10 PM

HP Recommended

@isma2,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the backlight on the keyboard is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you install system event utility from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88257.exe

 

If you continue facing the issue, then update the BIOS from the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100724.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.