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‎03-15-2020 05:35 AM

HP Recommended
Product: HP Omen 15 dc-0000nk
Operating System: Microsoft Windows 10 (64-bit)

Hi  everyone , i have a serious issue with the backlit-keyboard . Well to summarize , It doesn't work , i've contacted the online support , sent it to Hp ( it  did work and now it doesn't anymore ) . I ve tried to press Fn+F4 , went to BIOS and enabled active key … Tried the F5 trick but nothing to do 

PLZ I need an answer ASAP

Regardless

1 REPLY 1

‎03-17-2020 01:10 PM

HP Recommended

@isma2,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the backlight on the keyboard is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you install system event utility from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88257.exe

 

If you continue facing the issue, then update the BIOS from the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100724.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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