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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)
Microsoft Windows 11

Whenever I turn on backlit in my laptop, the keyboard get heated up quickly near keys J,K,L,M,N,I,O (At the centre of the keyboard).

 

Cpu temp doesn't rise but I can feel the heat.

1 REPLY 1
HP Recommended

Hi@Hii7,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing keyboard issues with the Victus By HP 16.1 Inch Gaming Laptop PC. I apologize for the Inconvenience. 

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try doing Reset PC Keep my files from windows and check if it works.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding any help. 

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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Have a great day!

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