• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
Locked

‎01-31-2020 07:15 AM

HP Recommended
Product: OMEN X by HP - 17-ap092ms
Operating System: Microsoft Windows 10 (64-bit)

A new keyboard is incredibly expensive ... like $375.  The backspace key no longer functions.  It started out intermittent.  I made sure that there was nothing under the key and that it is clean.  Anyway, no it no longer works at all.  Can the key itself be repaired?

1 REPLY 1

‎01-31-2020 08:37 AM

HP Recommended

Hello, where and when do you have bought this keyboard?? 

Please right click on "computer" and clic to "manage". In left go to "devices manager" and duplicate clic on "keyboards" section to see inside. So right clic on your keyboard to "uninstall device". Select the box for delete all driver if available, clic "OK" and reboot your PC.

 

After reboot your keyboard is automatically reinstall, you can test the backspace. If not work is an hardware problem.. What problem do you have been with the original keyboard?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.