• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-21-2022 03:59 PM

HP Recommended
Product: omen 15 dc0045nr
Operating System: Microsoft Windows 10 (64-bit)

I am having a big issue...i have a omen 15 dc0045nr i bought from a guy a few days ago and the cpu/gpu temps were a little bit too high for it  and it worked just fine with no other issues...so I decided to redo the thermal paste...I used a non conductive thermal paste for it and when I turned it on the caps lock blinks 5 long and 3 short...tried all of the ctrl+b/v and everything else...checked the m.2 in my desktop and it worked just fine...so I took it to a local pc repair shop because I had no clue what was wrong with it...turns out the cpu and motherboard are dead and they told me they couldn't find new ones on ebay,aliexpress,wish,amazon...etc, does anyone here know where I could possibly find one? I dont want to have a gaming laptop as a door stop:/

Category:
1 REPLY 1

‎02-21-2022 07:59 PM

HP Recommended

@atapley 

 

Its specs

 

         https://support.hp.com/au-en/document/c06177240

 

It has System board part # L24333-601.  Did you know system board contains

 

  • CPU which is  Intel® Core™ i7-8750H (2.2 GHz base frequency, up to 4.1 GHz with Intel® Turbo Boost Technology, 9 MB cache, 6 cores)
  • GPU which is NVIDIA® GeForce® GTX 1070 (8 GB GDDR5 dedicated)
  • And license for Windows 10 Home 64

HP does not stock its system board, you have to search online including eBay. You can also use other (system board) options as shown on page 53 of the following manual

 

           http://h10032.www1.hp.com/ctg/Manual/c06219881.pdf

 

Regards.

 

 

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.