Battery Icon Indicator Malfunction

[kimnhetz]

I have Hp omen 16gb ram, 1tb with 128 ssd, nvidia gtx 965m. I bought it a week later. I always charge it when it went 20%. When I plugged in the ac adapter, the color of the indicator is amber or orange it means that it is charging right? then i noticed that after 30 min. it changed its color to white which means it was fully charged. but when i turn on my laptop the battery indicator shows 45% only. so then, i plugged in the ac adapter again and the indicator shows amber color again and changes its color to white after awhile. After that, the color remains orange then lastly it went to white and when i check it it is now 100%. My question is, is it normal that the led indicator of the battery is not consistently amber when charging? Thank you. Please consider commenting to my post. 

[Riddle_Decipher · Accepted solution]

@kimnhetz

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand battery icon indicator seems to be malfunctioning,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

did you reinstall the battery drivers to refresh the LED settings?

Have you updated the BIOS and chipset drivers?

(Click here to find and install it, if you haven't done it yet)

I have a few steps listed below that should help you resolve this concern: 

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed.

As long as your battery lasts according to your preferences, you wouldn't have to worry about the lights as it's normal,

However, if the battery doesn't last long or have any other issues, reinstalling the drivers and updating BIOS should resolve the issue.

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

[kimnhetz]

This is great HP! a more detailed explaination and solution. ill be posting soon if these works thanks a lot. 

[Riddle_Decipher]

@kimnhetz

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

[kimnhetz]

ok hp, btw is it ok to update driver for battery? rather than reinstalling it?

[Riddle_Decipher]

@kimnhetz

Thank you for responding,

I suggest you reinstall the drivers first,

And if the issue persists, you could attempt to update them as that should resolve the issue,

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

[kimnhetz]

can you give me a link to download the driver for battery? i cannot see it in the hp software drivers. thanks