Battery Issue

[Cooper_chili3]

I have been trying to work through a battery charging issue. Currently it’s not the AC adapter and I have a new battery on order. I tried updating the bios, but as I did the computer completely died and would no longer charge for more than 1 second. I removed the battery and held the power button for 30 seconds. Then recconected that did not work. Out of curiosity I removed the battery all together and plugged in the AC adapter to try and get it to turn on purely on the AC adapters power. Any more recommendations? I would prefer to cancel the battery order if there is a solution someone knows. 

[asmita6658]

@Cooper_chili3

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the battery.

Appreciate you trying the steps. Don’t worry, I’m here to help! 

As the computer works with the adapter plugged-in, this could be a battery failure. Let's run a battery test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Battery test. 

You may also refer to this document.

If the issue still persists I have sent you a Private Message with the battery replacement details.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂