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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎09-28-2020 01:03 AM

HP Recommended
Product: Pavilion Gaming Laptop cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

My Laptop Battery was swollen so I was said to change my battery. So I contacted nearby customer service center and ordered a new battery. They gave me SR04XL instead of SR03XL which was my original battery. Everytime I bootup it indicates that a Non-HP battery Detected. This may pose health and safety Risks.

Battery Counterfeit check error.

Does this means I have been given a fake battery?

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1 REPLY 1

‎09-29-2020 05:37 AM

HP Recommended

@imNachi

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you update the BIOS and check if that helps. Link: https://support.hp.com/in-en/drivers

 

If the issue persists please contact the Service Center again

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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