Showing results for 
Search instead for 
Did you mean: 
Level 1
5 1 0 1
Message 1 of 2
Flag Post

Battery Issue

HP Recommended
Pavilion Gaming Laptop cx0xxx
Microsoft Windows 10 (64-bit)

My Laptop Battery was swollen so I was said to change my battery. So I contacted nearby customer service center and ordered a new battery. They gave me SR04XL instead of SR03XL which was my original battery. Everytime I bootup it indicates that a Non-HP battery Detected. This may pose health and safety Risks.

Battery Counterfeit check error.

Does this means I have been given a fake battery?





22,744 22,731 1,371 1,398
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you update the BIOS and check if that helps. Link:


If the issue persists please contact the Service Center again


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation