Battery Stuck at 99%

[AngelM0424]

Hi!
I recently bought my Victus  (06/07) and I noticed while using I was still on 42%  after a while it dropped to 37% and suddenly went off. I plugged the AC ADAPTER and opened it to see 1% on the battery. after an hour or so it charged only to 99%. I used it now for about 3 hours and the battery is still at 99%,

Please HELP ASAP my school is about to start I badly need the battery life to be healthy and accurate! Thank you

[sandytechy20 · Accepted solution]

@AngelM0424 

Welcome to the HP support community.

I understand that your notebook is not charging 100%, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.