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Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Battery about to explode

Create an account on the HP Community to personalize your profile and ask a question
11-07-2023 10:42 AM
Welcome to the HP Community --
You did the right thing, of course.
A bloated battery must be removed from the computer and replaced.
If you believe the battery presents a danger --
If you are concerned or even ambivalent,
Consider:
Remove the battery from your home.
Put the battery outside and away from anything flammable.
Contact your local fire department and ask about safe disposal options.
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Replacement - Parts and Procedure
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Description Spare part number
4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL 917724-855
3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL L08855-855
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HP Gallery Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Scroll down to Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery HP or HP Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
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Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came installed with your device.
- For the most precise results, use your Serial Number for your search
- Reminder: Do NOT post private information (including serial number) in the Community
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
NOTE
HP does not generally carry replacement batteries.
This is normal.
CHECK for the part number: HP Parts Store
Part numbers marked as available for purchase can be purchased from HP
OR
When HP does not provide the part for retail purchase,
Use your search engine to find the part number - purchase a replacement battery at your favorite online store.
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Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support
Enter Serial Number in the Warranty Check box on the device home page
Warranty Check
NOTE: The online database results do not impact the actual contract.
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References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
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