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vtsselvan1995
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Message 1 of 2
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Battery display seems to have an issue

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HP 15-ax243dx Laptop PC
Microsoft Windows 10 (64-bit)

Hi,

   My HP 15-ax243dx laptop's battery seems to have an issue with displaying the percentage of charge. It always charges only to 15% then it just stays the same. I cannot understand if this is an issue with the batter percentage display or with the batter itself. I always plug in and use the laptop.

 

So far these are the checks I have done. Please let me know, if I need to try out anything else.

 

 As soon as I noticed in 3 days ago. I did shut down my PC for 4-5 hours and switched back on to see, if it resolves.

 Tried Charging the Laptop when it is turned off.

 Used HP battery check and it says Laptop's battery is OK.

 Uninstalled the battery drivers and restarted my PC, so that updated drivers will be installed.

 

 

I don't think there is an issue with the charger. If my charger was bad then the laptop would have ran out of charge right? Please advise

1 REPLY 1
sandytechy20
HP Support Agent
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Message 2 of 2
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@vtsselvan1995

 

Welcome to HP support community.

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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