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‎09-14-2023 07:45 AM

HP Recommended
Operating System: Microsoft Windows 11

My battery started throttling intensely while charging for no reason whatsoever (laptop is NOT overheating), and I used a program to turn BD prochot off in order to prevent it; recently BiOS updated ITSELF and locked me out of that program, and HP laptops won't let us rollback BiOS versions. I did a diagnostic and it says my battery fuse has now blown. This is on HP and is in no way my fault, as they initiated the updates and settings. I just want to know if I really have to replace the battery, or if I can fix it someway else. (Struggling financially, got fired.)

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1 REPLY 1

‎09-19-2023 06:40 PM

HP Recommended

Hi @Ratsmeat,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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