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10-19-2021 04:27 AM - last edited on 10-27-2021 01:43 PM by JessikaV
My laptop is 1.5 years old. The battery in getting discharged rapidly (like within some 10 mins) even when shut down. And once plugged in it is charging rapidly as well (from 15 to 100 within 10-15 mins). Can someone tell me if I need to change my battery or something else is faulty. Diagnostic tests suggests the battery health to be weak.
11-15-2021 11:32 AM
Hi @Subham110, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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