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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎01-09-2019 01:23 PM - edited ‎01-09-2019 01:26 PM

HP Recommended
Product: Hp omen 15
Operating System: Microsoft Windows 10 (64-bit)

When I connect the charger on the pc in windows it says that the charger is connected but it is not charging, I did a battery test in the hp support assistance app and it said that the battery needed to be changed, I bought hp omen 15  the 1 month and a half,  I have a warranty. 

Hp change the battery?

Sorry for my bad english. Thanks

1 REPLY 1

‎01-10-2019 03:08 PM

HP Recommended

@FilipeGomes12

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the battery. I will be delighted to assist you here.  

 

This look's like the battery need's to be replaced.

 

Please check the private message I've sent you for further details.

 

Good luck. 🙂

Barachiel
I am an HP Employee

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