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‎10-19-2023 06:45 PM

HP Recommended

Dear Sir/Madam,

My laptop battery freezing when I plugin it shows 24% some time 16%   and some time full of charge but the battery is not charging and I got an error message saying battery storage is low, so I ran a battery test, from which I found this

 

Battery Check: Primary - Replace(40)

Primary: Logic State - Bad Cell (40), Charge State - Not Available

 

Failure ID: OTRJMO-AS6BR5-MFPXHA-CODFO3

 

Primary Battery

 

What do I do in this situation?

 

My laptop runs only when plugged in, and turns off as soon as I take out the power cord. 

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