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Guappo
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Solved!

Battery, performance and overheat problems

HP Recommended
Pavilion gaming 15
Microsoft Windows 10 (64-bit)
  • I bought it 3 weeks ago and i didn't basically use it for heavy staff 

Yesterday i played a game on it but the pc had heating and performace problems: stuttering, lag, and serious heat problem ( the whole pc was burning and the keyboard surface was very hot too) even its surface was too hot ( i felt that the components were melting )

The battery drained too fast and when i plugged it to continue the game session (cuz i can't stop i didn't save !!!) the fan speed was insane and the pc was overheating ( i am usong it on my desk with good aeration ) 

Now the ac charger is making a light noise and the pc is charging very slow ( took me 10 hours to charge 10% of the battery )

Ps : i am placing the charger ac on the floor)

Plz any solution to solve this problem because  he is only 3 weeks old !!!

 

 

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SAM11112
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Contact the after-sales service. During the warranty period, they should be able to help you find a specific solution.

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SAM11112
Level 5
274 274 19 17
Message 2 of 3
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Contact the after-sales service. During the warranty period, they should be able to help you find a specific solution.

View solution in original post

praveen196
HP Support Agent
HP Support Agent
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@Guappo Welcome to HP Community!

 

I understand that you are facing Battery, performamve and overheat issue.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

 

Please  try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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