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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended

Nothing seems to be helping. I've done a BIOS firmware update and restarted a few times, but the BIOS menu is still the same, and the battery is still not charging.

HP Recommended

but if you use only the battery does the laptop work? 

 

put the AC charger directly into a power outlet, without passing through a power protector.

 

 

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HP Recommended

It doesn't work solely on the battery; it immediately warns me to put it back on the charger. Otherwise, it turns off. Tried the direct plug in too, no change.

HP Recommended

try a power reset

 

HP PCs - How to power reset your computer | HP® Support

 

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HP Recommended

Done, no change (I've also tried this earlier).

HP Recommended

It maybe that there is damage to the battery that is not detected, try opening the laptop and disconnecting the battery for 15 minutes.

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HP Recommended

I've also done that earlier, cleaned the fans, and applied fresh cooling paste on the core at the same time. Meanwhile, the battery was disconnected. It didn't help.

HP Recommended

Is this a good option for replacement or is there a higher-capacity one that you would recommend?
https://www.amazon.com/BOWEIRUI-Replacement-15-CX0058WM-L08934-1B1-L08855-855/dp/B07SQW48HK/ref=cm_c... 

HP Recommended

I do not know the model of your laptop, you have not indicated it in your message, it is always best to look for the original battery and not use other brands if possible.

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