Battery recharging isssue

[Navarasu]

I have purchased the HP Victus gaming laptop 2 month before, after started using the laptop i am facing issuse, Whenever the battery is drain, i plug the charger to laptop its is showing charging.. But it is not charging, only stable on AC Power, after unplug its automatically shutdown,then after restarting the laptop its working properly. I raised the case in  HP suppor, i tried all updating things, all the posibility. Tell what to do now

[VikramTheGreat]

Hi @Navarasu,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed update, Manjunath. Based on your experience with the Victus by HP 15.6" Gaming Laptop (15-fb2000), it’s clear that your battery is showing signs of critical failure. Even though it appears to be charging, the laptop shuts down when unplugged and only works after a restart. You’ve already done the right thing by updating drivers and raising a case with HP Support.

What You Can Do Now

1. Run HP UEFI Battery Diagnostics

Even if you’ve done this before, try again with the charger connected:

• Restart the laptop and press Esc, then F2 to enter diagnostics.
• Run the Battery Test.
• If it shows a Failure ID, take a screenshot or note it if it confirms a hardware failure.

2. Check Battery Health via HP Support Assistant

• Open HP Support Assistant.
• Go to My Devices > Battery > Battery Check.
• If it shows “Replace” or “Battery not detected”, this confirms the issue.

3. Update BIOS and EC Firmware

• Official HP® Support.
• Download and install the latest BIOS and Embedded Controller (EC) firmware.
• These updates can fix battery detection issues.

4. Request Battery Replacement

If diagnostics confirm failure and you’re within warranty (2 months since purchase), HP must replace the battery under warranty.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat