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‎01-28-2019 05:22 PM

HP Recommended
Product: Hp omen 15
Operating System: Microsoft Windows 10 (64-bit)

This gaming laptop was made in 2017 15 inch error is 9PPAK3-8LN9GT-MFPURG-C08E03 it says plugged in but not charging it said there was a problem I tried everything so can someone tell me what that code means and where can I replace my battery at I am so upset right now I just want to fix  it 764AB359-3724-4AF6-B43F-4643BEA95A53.jpeg

 

10 REPLIES 10

‎01-28-2019 05:30 PM

HP Recommended

Welcome to the HP Support Community @Igotadollar 

 

To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎01-28-2019 05:34 PM

HP Recommended

?

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‎01-28-2019 05:37 PM

HP Recommended

what are you trying to say ?

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‎01-28-2019 06:00 PM

HP Recommended

@Igotadollar 

 

What is the exact model number or product number of your laptop???

 

REO

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‎01-28-2019 06:03 PM

HP Recommended

00325-95800-00000-AAOEM

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‎01-28-2019 06:24 PM

HP Recommended

Your actual model number is OMEN by HP - 15-ce011dx

The battery for that is part number...

917724-855ASSY-BATT 4C 70Wh 4.55Ah LI SR04070XL-PL

601 error associated with it usually means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. In other words, its at its end of life.

But unfortunately HP doesnt sell the batteries for them.

 

I assume you are out of warranty.

How long ago did the warranty end? Perhaps HP might still help you out.

Otherwise, you will have to search the internet for a third party source for that battery part number like eBay or such.

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‎01-28-2019 07:26 PM

HP Recommended

My  warranty expired but do you know what battery will work to replace it?

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‎01-28-2019 07:28 PM

HP Recommended

Again, you will have to search the internet for a third party source for that battery part number like eBay or such.

I dont have a source.

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‎01-28-2019 08:03 PM

HP Recommended

Is that why my laptop is slow?

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