Battery replacement

omen04 · ‎05-07-2026

So I am having battery issue and my laptop is almost 2 years old and also I have the care pack. So do I have to pay money for battery replacement??

Deep_World · ‎05-09-2026

Hi @omen04,

Welcome to the HP Support Community!

Thanks for reaching out!

I hear your concern about the battery issue. Could you please share your laptop’s serial number with me in the private message ? That will help me check the warranty details more accurately for your device.

For consumer models, the battery typically carries a 1‑year warranty. Since your laptop is almost 2 years old, the standard battery warranty period has already passed. Also, the Care Pack you mentioned does not cover battery replacement, as it mainly extends coverage for other hardware components and services.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

You can use this link as well:

Private Messages - HP Support Community

I hope this helps.

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