Battery status is showin g 0 percent

[vamshi_krish]

 My charging status is showing 0 percent  remaining even though i chared for more than 30 minutes is that battery issue or not please help to fix this

[Hawks_Eye]

Hi @vamshi_krish 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP laptop might be experiencing a battery-related issue. 

Here are some steps you can try to diagnose and potentially fix the problem:

Check the Charger: Ensure that your charger is functioning properly. 

Try using a different charger if possible, or test your current charger on another compatible device.

Inspect the Power Port: Check the laptop's charging port for any dust, debris, or damage that might be preventing a proper connection.

Perform a Hard Reset:

• Turn off your laptop.
• Disconnect the charger and remove the battery (if it's removable).
• Press and hold the power button for 15-30 seconds to discharge any residual power.
• Reconnect the battery and charger, then turn the laptop back on.

Run HP Diagnostics:

• Restart your laptop and press the F2 key repeatedly to access the HP PC Hardware Diagnostics menu.
• Run a battery test to check its health and functionality.

Reinstall Battery Drivers:

• Open the Device Manager (press Windows + X and select "Device Manager").
• Expand the "Batteries" section.
• Right-click on "Microsoft ACPI-Compliant Control Method Battery" and select "Uninstall device."
• Restart your laptop, and Windows will automatically reinstall the driver.

Update BIOS: Visit the HP Support website to check for any BIOS updates for your laptop model. Updating the BIOS can sometimes resolve battery-related issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye