Battery stuck at 0% charging

[Favascv03]

hp pavilion gaming laptop 15 ec1000

my battery stuck at 0% charging if i remove the charger my hp laptop pavilion turns off and only turns on while plugged in....i checked hp support assistant battery check it showed this Charged (0%)

Primary Battery: Replace

The battery is reporting a failure and needs to be replaced as soon as possible. Based on the age of your PC and battery, it appears it is no longer covered by your HP Warranty.
REOOW

[Hawks_Eye]

Hi @Favascv03 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing the battery diagnostic result. Based on the HP Support Assistant Battery Check, your HP Pavilion Gaming Laptop 15-ec1000 is reporting a “Replace” status for the primary battery. 

This means the battery has reached a point where it can no longer hold or deliver charge reliably, and replacement is necessary.

 

Confirm Battery Health via HP Diagnostics (if not already done)

• Restart the laptop and press Esc, then F2 to open HP PC Hardware Diagnostics.
• Run the Battery Test again to confirm the result.

Check for BIOS Updates

• Visit the official HP support page for your model:
  HP Pavilion Gaming Laptop 15-ec1000 Drivers and BIOS
• Install the latest BIOS and chipset drivers. These updates can sometimes improve battery calibration and detection.

Replace the Battery

• Since the battery is no longer covered under warranty, you can purchase a genuine HP replacement through:
  • HP Parts Store
  • Or contact a local HP-authorized service provider for installation.

Recycle the Old Battery

• HP offers safe disposal through its Planet Partners program:
  HP Battery Recycling

If you’d like help identifying the correct replacement part number or finding a service center near you, I can assist with that too. You're handling this responsibly, and once the battery is replaced, your system should return to stable performance.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye