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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-14-2017 06:42 AM

HP Recommended
Product: Hp Pavilion Gaming Laptop
Operating System: Microsoft Windows 10 (64-bit)

So I've had a problem with the laptop battery for a little while where it won't work without the charger constantly in. I'm not completely sure why it did this given that it had been over just a year since I bought it and it came really without any warning. So just wanted to know if there's anything I can do to fix it other than outright buying another battery?

5 people had the same question
3 REPLIES 3

‎08-14-2017 07:41 AM

HP Recommended

Hello @LTC1

 

There are a lot of threads on this forum on that subject.

You did not mention the full model number of your Pavilion which is helpful for us.

 

Try this...

With the power cord plugged in, run the HP UEFI Diagnostics tool for component tests and test the battery.

Scroll down to Running the UEFI Component Tests from the link below to learn how to run battery and AC power cord tests.

https://support.hp.com/us-en/document/c03467259

 

Most likely for whatever reason, if the battery fails the test, its dead and needs to be replaced.

Let me know what happens.

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‎10-29-2019 05:09 AM

HP Recommended

I run that test and it said no battery installed what do I do now? 

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‎10-29-2019 08:42 AM

HP Recommended

@mariie

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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