Bitlocker on omen 16-xd0015ax

[Manan18]

• Suddenly, while using my laptop this screen appears and after this it ask for windows key and even after providing the keys its still not solving the issue

[Max3Aj]

@Manan18, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on the image, the OMEN 16-xd0015AX laptop is encountering a Blue Screen of Death (BSOD) with the stop code:

BAD SYSTEM CONFIG INFO

This error typically indicates a problem with the system's boot configuration, registry, or hardware drivers. Since the laptop is also asking for a Windows product key afterward and not accepting it, it suggests that the system might be booting into a recovery or misconfigured state.

Recommended Steps to Resolve the Issue

Step 1: Perform Automatic Repair

1. Turn off the laptop completely.
2. Press the power button and immediately start pressing the F11 key repeatedly until the HP Recovery Environment or Windows Recovery screen appears.
3. Choose Advanced options > Startup Repair.
4. Let Windows attempt to fix boot issues.

Step 2: Use System Restore (if available)

If Startup Repair fails:

1. Go to Advanced options again.
2. Select System Restore.
3. Choose a restore point before the issue started.

Step 3: Rebuild Boot Configuration

If System Restore is unavailable or fails:

1. Go to Advanced options > Command Prompt.
2. Type the following commands one by one: 
   bootrec /fixmbr
   bootrec /fixboot
   bootrec /scanos
   bootrec /rebuildbcd
    
3. Restart the laptop.

Step 4: Check for Registry Corruption

If the issue persists, you may need to restore the registry manually:

1. In Command Prompt, type: 
   cd C:\Windows\System32\config
   ren DEFAULT DEFAULT.bak
   ren SAM SAM.bak
   ren SECURITY SECURITY.bak
   ren SOFTWARE SOFTWARE.bak
   ren SYSTEM SYSTEM.bak
2. Then copy backup registry files: copy C:\Windows\System32\config\RegBack\* C:\Windows\System32\config
3. Restart the system.

Step 5: If Windows Key Prompt Persists

If the system still asks for a Windows key and doesn’t accept it:

• The digital license might be corrupted.
• You can try reinstalling Windows using HP Cloud Recovery Tool: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support