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Black Screen

HP Recommended
Omen 15-dc1058wm
Microsoft Windows 10 (32-bit)

I bought this laptop at a local Walmart. Immediately upon startup the screen was black. I thought nothing of it and restarted it. It worked fine here and there but it took multiple start up attempts. Over a small span of time it slowly stopped coming on at all. I tried using an external source and nothing. I reset the BIOS and nothing. I tried the CMOS and nothing. Pulled the RAM sticks and they were fine.  No beeps no boots. Nothing. I have tried every little thing and not a single thing has worked. I eventually took it to a computer repair place and he said it had to be the motherboard. I can't get the screen to turn on at all now.  The virus hit during that time and I haven't had time to find answers until now. Suggestions? 

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HP Recommended

If you are under warranty still or purchased an extended warranty, you need to contact HP and make a warranty claim. You will have to send it to them for repairs.

 

https://support.hp.com/us-en/contact/laptops

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HP Support Agent
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@StewGems

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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