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Michael_Einhorn
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Message 1 of 3
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Black and Green Squares appear ontop of window when waking from sleep.

HP Recommended
OMEN by HP 15-dc1000 Laptop PC series
Microsoft Windows 10 (64-bit)

I have an HP Omen Laptop running windows 10 with an NVIDIA RTX 2060, and Intel I7. 

Product Number:

6TK81UA

When I wake the computer from sleep or change windows, I sometimes get a green and black squares on top of but not completely obscuring one of the windows. When I move the window, these squares move with it and disappear a second later. On the web browser, it also disappears when I refresh the page.

Here is a screenshot of the issue https://imgur.com/a/VK2Mu13

It appears when waking the computer from sleep, or when minimizing a window that was in front of it. It occurs with any of the windows on the computer, not just a web browser. It goes away after moving the window, minimizing and reopening the window, or in a browser refreshing the webpage.

I am almost certain it is not the screen that is the problem, I took the screenshot with snipping tools, and not a photo, so a display issue would not have appeared.

This issue has persisted for about 2 weeks. I have tried restarting, updating to most recent Windows 10, running a Malwarebytes scan, updating NVIDIA graphics card drivers (both studio and game-ready). Nothing changed.

I talked with microcenter support, (where I bought the computer), and they recommended to bring it in for a couple of days diagnostic. I can't do that right now since I am taking an online class that has 2 weeks left.

They said re-seating the CPU and GPU might help, though I don't think I can do that easily with a laptop. Also reinstalling windows, which I could do but I would need to make and restore a full backup.

Is there anything else you would recommend trying in the meantime?

2 REPLIES 2
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi @Michael_Einhorn

 

Welcome to the HP Support Community. 

 

Re-install the Display Adapter driver -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter. 

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

 

 Windows Updates 

 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

 HP Support Assistant Updates -

 

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

and update using the above steps..

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Jay_G24
HP Support Agent
HP Support Agent
12,588 12,557 969 1,101
Message 3 of 3
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Hi @Michael_Einhorn

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your friendly neighbourhood (HP Support Community).

 

I would like to know if the resolution we had provided worked for you?

 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!

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