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nalin_1802
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Solved!

Black screen before windows login

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Omen by HP laptop 15-dc0082tx
Microsoft Windows 10 (64-bit)

After upgrading my windows 10 from 1909 to windows 10 2004, after having a NVME SSD the boot time has increased significantly. 

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KrazyToad
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@nalin_1802


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you perform a System Test to confirm the Hardware Functionality first

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Tests pass, please perform a Reset. Link: https://support.hp.com/in-en/document/c04758961

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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KrazyToad
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Message 2 of 6
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@nalin_1802


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you perform a System Test to confirm the Hardware Functionality first

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Tests pass, please perform a Reset. Link: https://support.hp.com/in-en/document/c04758961

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

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nalin_1802
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The hardware is completely fine.

 

The reset link you provided is for PC's.

 

Can reset from going in the settings->update& security->recovery and perform the reset.

 

Also will the windows 10 will automatically get installed or I have to do something and which version of it will be installed.

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KrazyToad
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You can also perform the reset directly from Windows by going to settings->update& security->recovery and perform the reset.

 

This will automatically reinstall Windows

KrazyToad
I Am An HP Employee

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TheOakster
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This is by definition NOT A SOLUTION!!! This is what is done when all else fails and you've exhausted every other possible means of a solution. I hope you don't give out advice like that often. 

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waptechs
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I too was suffering from this insane issue. Thankfully, method 1 of following post helped me get rid of this error:

 

How to fix Windows Black Screen after Login

 

Hope it helps.

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