Black screen glitching, GPU disappearing from Task & device manager, reappear after restart

[refizar]

So, My laptop is an HP Omen 15 dc1093tx powered by Windows 11 and GTX 1650. What happens is while playing games or doing any simple web browsing I suddenly get a black screen that jitters and glitches for a while and then it hangs partially. Afterward, when I check Task Manager it does not show my GPU, nor does the device manager or Nvidia control panel detect my GPU. When I do restart after a hard shut down, and removing the power adapter, the GPU is back. What like did the GPU go to talk a walk and is now back? This has been repeated and happening for the past 4 days. Today's date is 08 July 2024. I have tried many solutions like using DDU and clean driver installs in safe mode, but none solved the issue. I have checked the Windows update. No luck. What is the problem?? What is the solution?If there is more info needed I can provide it.

[Irfan_06]

Hi @refizar,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the drivers on your Laptop.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[refizar]

The problem has not been resolved I still have a BSOD issue of Driver power state failure and VIDEO DXGKRNL FATAL ERROR. I have tried multiple solutions. After the BSOD crash, the GPU is listed as code 43 device is not connected in the device manager. After multiple shutdown and turning on using the battery, the GPU reappears as a connected device. I see this crash happening on plugged-in only.