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- Black screen with cursor

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02-25-2024 02:46 PM
Screen randomly turns black, only showing the cursor. the cursor cannot be moved. Sometimes the problem immediately resolves itself, going back to full functionality. Other times it persists and I have to hard shutdown the computer in order to fix the issue. I have only had the computer for two weeks, it is brand new from BestBuy, and this issue is worrisome.
02-26-2024 02:14 AM
Hi,
Have you completely updated the machine?
See in settings > Windows update and see if all is installed.
I would also try installing the latest BIOS to see if it helps.
Hope it helps,
David
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