• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP 15.6 inch Laptop PC 15-fc0000 (733M2AV)
Microsoft Windows 11

Screen randomly turns black, only showing the cursor.  the cursor cannot be moved.  Sometimes the problem immediately resolves itself, going back to full functionality.  Other times it persists and I have to hard shutdown the computer in order to fix the issue.  I have only had the computer for two weeks, it is brand new from BestBuy, and this issue is worrisome. 

1 REPLY 1
HP Recommended

Hi,

Have you completely updated the machine? 

See in settings > Windows update and see if all is installed.

I would also try installing the latest BIOS to see if it helps. 

https://support.hp.com/us-en/drivers/swdetails/hp-15.6-inch-laptop-pc-15-fc0000/model/2101497680/swI...

 

Hope it helps,

David

Please click on yes for thanks

Please click on accept as solution if answered your question

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.