cancel
Showing results for 
Search instead for 
Did you mean: 
Forever_Young
New member
2 1 0 0
Message 1 of 4
222
Flag Post

Black screen.

HP Recommended
Hp Omen 17-cb1005ur
Microsoft Windows 10 (64-bit)

Hi, everyone! After last windows update I can’t even start my notebook, it’s always black screen. I can’t start it in safe mode/ I can’t start bios. But the start button is highlighted and fans are working. But when I try to push numlock or caps lock button they are not highlighted.  What should I do? 

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 4
Flag Post
HP Recommended

@Forever_Young Here's what you need to do, to identify the issue and resolve it accordingly:

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Forever_Young
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Unfortunately It doesn’t work on an alternative monitor. Today I’ll go to HP service. Any way thank you so much for support. After resolving I’ll write what happened with my laptop. Maybe it will help someone. 

Was this reply helpful? Yes No
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 4 of 4
Flag Post
HP Recommended

@Forever_Young I'm afraid you are right about this being a hardware malfunction with the laptop and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation