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‎11-01-2022 04:04 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T6AV)
Operating System: Microsoft Windows 11

I bought my Laptop on 24 october. It is Omen 16.1 inch gaming laptop. On the 28th, my Laptop got the blue screen error for the first time.

It was IRQL_NOT_LESS_OR_EQUAL while the drive was rt64x64.sys.

I thought it would be over in one day, but things didn't happen as I expected. My laptop stopped getting the error from the next day, but while working, its screen would suddenly turn blank. It would happen for less than a second.

It is 1 November, and the blue screen error returned today. It had already happed three times.

Please suggest something to solve the issue. It had only been a week, and the laptop wasn't cheap.

1 REPLY 1

‎11-02-2022 02:50 AM

HP Recommended

Hello @Omen_17 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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