Blue Screen Error

[Omen_17]

I bought my Laptop on 24 october. It is Omen 16.1 inch gaming laptop. On the 28th, my Laptop got the blue screen error for the first time.

It was IRQL_NOT_LESS_OR_EQUAL while the drive was rt64x64.sys.

I thought it would be over in one day, but things didn't happen as I expected. My laptop stopped getting the error from the next day, but while working, its screen would suddenly turn blank. It would happen for less than a second.

It is 1 November, and the blue screen error returned today. It had already happed three times.

Please suggest something to solve the issue. It had only been a week, and the laptop wasn't cheap.

[ub6424]

Hello @Omen_17 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )