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- Blue mark on screen

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12-15-2018 04:38 PM
I had an HP Omen 17t 4k edition more than a year ago and it worked fine but when I ran it a few days ago i noticed a blue mark on the screen.
I can only notice when on dark backgrounds, It doesn't look as bright as in the attached photo.
I googled the problem and tried a few thing, I used an online tool for flashing the moniter LEDs as a way to repair stuck pixels but it didn't help and then I found someone asking in the HP support and was told to update the bios so I did but this also didn't help.
Another side question that I have, I bought my laptop refubrished on ebay , and when I used the detection tool to download the bios update, it didn't find my laptop so i manually inserted the serial and product numbers but it wasn't found, I had to insert the product name itself to download it.
Are refubrished out of warrrenty products removed from their database?
12-16-2018 03:37 PM
Thank you for posting on HP Forums,
Barachiel is at your service.
I Understand you are in need of support,
And to help you out, I'm sending out a Private message with the required information's,
Good Luck. 🙂
Barachiel
I am an HP Employee