Bluescreen Error after driver updates using HP support Assistant

[Asuthosh]

HI HP,

             I have bought a new HP OMEN laptop a month before and i just updated all the drivers from hp support assistant. After that i am facing a bluescreen error issue. It says Stop code: SYSTEM SERVICE EXCEPTION. 

 What failed: rtf64x64.sys 

             i have got it almost 3 times unexpectedly while running laptop in idle mode.

             i also need to know and solve about many errors in event viewer.

             pls find the images attachments below and help me solve the problem.i got this same error all the 3 times till nowthis is from event viewerthis is another pic from event viewer app

[A4Apollo]

Hi! @Asuthosh, Thanks for stopping by the HP Support Forums!

I understand when you boot into your PC you are getting a blue screen with error rtf64x64.sys on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please share the blue screen error on your PC to assist you better.

As you mentioned when you boot into your PC you are getting a blue screen with error rtf64x64.sys on your PC.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

If you are able to boot into windows try the steps recommended below.

1) On your keyboard, press the Windows logo and S at the same time, type cmd. Right-click Command Prompt and click Run as administrator. 
2) Type chkdsk /f /r, then press Enter on your keyboard.  
3) Press Y on your keyboard. 
4) Restart your PC. Wait for the scans to finish (it can take up to 15-20 minutes). 
5) Check if the problem is resolved. 
 

If you are able to boot into your PC after trying out the steps. Try updating the BIOS and graphics drivers from the link below and check if it helps.

Update the BIOS using this link: https://hp.care/2EAh48h

Update the graphics driver using this link: https://hp.care/2IK1pp1

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Asuthosh]

i Have performed both BIOS and graphics driver update today. And also i have performed chkdsk /f/r which resulted in no erros.

I will check my PC for atleast a month for blue screen errors and will decide to accept the solution or not. If not i will further inform you.

for your referal i got the bluescreen error yesterday and after which i have got some information from reliability monitor.

check out the pics.yesterday's report with 2 bluescreen errorsthis is the detail of 2nd bluescreen errorthis is the temp files generated about the errorsthis is the detail of first bluescreen error

[A4Apollo]

@Asuthosh, It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you mentioned you have updated the graphics and BIOS today and you would like to keep the unit under observation.

Sure you can take your time and write back to us if have any concerns.

We will try our best to help you out.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Asuthosh]

hello,

           I again got all things messedup due to bluescreen Error today, just now.

please check the details and help me back. I again got the same error.

check out error images. By the time i got the bluescreen i was playing a Game and also downloading some movies in background.Got this error check out and tell what do i do know.

[A4Apollo]

@Asuthosh, I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

It looks to be a graphics driver issue, uninstall the graphics driver from device manager and install the graphics driver using recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue persists try running a system diagnostics test on your PC and check if the hardware components are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Please mark my post as accepted solution if you feel I have answered your query.

Let me know works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[B6LJZE]

Hi!

I have the same problem, please let me know the last step is working on your hp laptop ?

Thanks for the answer.

---

@Asuthosh wrote:

hello,

           I again got all things messedup due to bluescreen Error today, just now.

please check the details and help me back. I again got the same error.

check out error images. By the time i got the bluescreen i was playing a Game and also downloading some movies in background.Got this error check out and tell what do i do know.

---

[B6LJZE]

I write for the microsoft support and they helped me out.  give them  acces  for remote my computer.

My supporter delete the windows updates and update it again.

this way is worked for me ,