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JL36
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Boot Device not found

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HP Pavillion Gaming Laptop 3VT93UA

22A188C9-43B3-4486-AAC8-F2ADE201D52D.jpeg

 how can I fix the Boot device not found on my gaming laptop. Please help!!! I really need to get this fix to work. I tried the suggestions from the virtual assistant with the BIOS

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Riddle_Decipher
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@JL36 Please follow the below steps to identify and resolve this concern:

 

Step 1: Perform a hard reset

HP Notebook PCs - Performing a Hard Reset or Forced Reset

 

Step 2: Restore BIOS default settings

 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI

 

Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.

 

Step 5: Perform an HP System Recovery

 

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:

Click here for instructions.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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JL36
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Hello tried the recommendation and nothing. I still get the error message that system . I preform the hardware extensive test and it passed. 

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Riddle_Decipher
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@JL36 If the hardware tests have passed, you may want to move on to step 4, reseating of your hard drive, followed by Step 5, Performing a system recovery,

If you've done that and yet the issue persists, you'll need to make use of the HP Recovery media, if you don't have one, order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

Keep me posted.

Riddle_Decipher
I am an HP Employee

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JL36
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Hello! I rebooted the laptop with the recovery media. Now it seemed to have installed. However the problem now is after you reboot with the recovery media is supposed to restart and when it does it stays in the hp black screen in a loop. 

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Riddle_Decipher
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@JL36 It looks like the device may need advanced support to install the fresh OS on it, and for that I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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