cancel
Showing results for 
Search instead for 
Did you mean: 
k801
New member
1 0 0 0
Message 1 of 2
176
Flag Post

Brand new OMEN 15 laptop constantly making high pitched sound, very frustrating

HP Recommended
OMEN Laptop 15-ek0xxx

The sound that is coming from the laptop is high pitched and very distracting and quite irritating after a few minutes, its a constant high pitch sound and it seems like it coming from the fans of the laptop.

 

After spending a large amount of money on this laptop its very disappointing.

 

if anyone can help me out it would be great, can it be fixed? should I just send it back and get another one or give up on omen and look for something else? 

 

thanks 

1 REPLY 1
banhien
Level 19
Level 19
91,873 91,754 11,844 25,303
Message 2 of 2
Flag Post
HP Recommended

@k801 

 

What is your OMEN Laptop 15-ek0xxx  ? Anyway, please perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
                   https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112265.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation