cancel
Showing results for 
Search instead for 
Did you mean: 
doug89
New member
5 4 0 0
Message 1 of 7
593
Flag Post

Brand new hp pavillion gaming 15-ec0013dx having perfomance issues out of nowhere

HP Recommended
Pavillion Gaming 15-ec0013dx
Microsoft Windows 10 (64-bit)

So I bought this laptop late November and installed 3 games. All of them were running perfectly fine, no problem at all.

And then yesterday everything started going wrong. I just cant play anymore. Loading times take forever. When it loads its just unplayable due to lags and freezes. I noticed that even when using the NOTEPAD the computer lags!!! And I didn't install anything new or did anything out of normal.

 

I tried everything already, updated the BIOS, drivers, ran anti-virus, anti-malware, ran all the pre-installed hp performance and hardware check.

Extremely frustrating!!

6 REPLIES 6
banhien
Level 19
Level 19
92,721 92,599 11,985 25,549
Message 2 of 7
Flag Post
HP Recommended

@doug89 

 

Its specs

 

  https://support.hp.com/au-en/document/c06463281

 

Mots likely due to drive space and/or RAM. Please

 

  1. Clean up C:, it only has   256 GB PCIe® NVMe™ M.2 SSD that means you could fill it out already. With SSD, it still has bad sectors.
  2. Upgrade RAM to 16GB: It has 8 GB DDR4-2400 SDRAM (1 x 8 GB on slot 1) now, you can simply add 8GB more to slot 2 using following RAM or similar

           https://www.crucial.com/usa/en/pavilion-15-ec0013dx/CT16168330

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



doug89
Author
New member
5 4 0 0
Message 3 of 7
Flag Post
HP Recommended

Thanks for taking the time to help me but this doesn't make any sense.

I have well over 100GB of free space.

 

And why would one day 8GB of ram be enough and the day after is not enough anymore.

As I said the games were working just fine and all of sudden they aren't.

0 Kudos
banhien
Level 19
Level 19
92,721 92,599 11,985 25,549
Message 4 of 7
Flag Post
HP Recommended

@doug89 

 

Please check Task Manager, it would show you who is the culprit to slow everything down.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



doug89
Author
New member
5 4 0 0
Message 5 of 7
Flag Post
HP Recommended

Here is the task manager window:

tm.png

0 Kudos
doug89
Author
New member
5 4 0 0
Message 6 of 7
Flag Post
HP Recommended

And here it its again with one game running. Still not 100% of memory.

tm2.png

0 Kudos
doug89
Author
New member
5 4 0 0
Message 7 of 7
Flag Post
HP Recommended

Nobody?? Support??

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation