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- HP Community
- Gaming
- Gaming Notebooks
- Broken Keyboard

Create an account on the HP Community to personalize your profile and ask a question
04-17-2019 07:29 AM
My w, s, x, and 2/@ key have stopped working, or at least 90% of the time (typing this using this copy paste WwSs@Xx). I wasnt sure whether there is a cheap fix for it, such as buying just those keys, or would I need to buy a whole new keyboard, and if so, which one do I need? and how easy is it to replace, would I need to pay someone or could I do it myself?
I understand I would need a "Full-size island-style backlit keyboard with numeric keypad", but god knows what that is, tried googling but too many different answers. I would like to stick with the red back lighting (I understand there is other colours available).
Many thanks 😄
04-18-2019 10:47 AM
Welcome to HP Community
You will need to replace the Keyboard. I suggest you contact HP Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you 😊
KrazyToad
I Am An HP Employee