CPU Temperature Issues i7-10750H

[Mykhailo_A]

Hello,

I have recently bought a new OMEN 17-cb1003na laptop (1 week ago):

• i7-10750H
• RTX 2080 Super

And I have some CPU temperature issues. I have managed to reach +97C with the OMEN performance mode and maximum fan speed while gaming (+the cooling pad was working as well). The OMEN default mode has dropped temperatures to approximately +90C with maximum fan speed and cooling pad. Currently, the external temperature in a room is +20 Degrees Celcius, so the above values will be higher in a warmer environment... 

Unfortunately, I am not able to undervolt the i7-10750H as it is locked. I am looking at the following options:

• Replace the current CPU thermal paste with the liquid metal thermal paste. I have never done this before but there is plenty of video instructions online. The question is, will this terminate my guarantee agreement?
• Limiting CPU power. As far as I understand CPU power limit in a default mode is 45W+ and in a performance mode is somewhere close to 55W+, so I was looking to decrease above numbers to reduce CPU temperature. Unfortunately, I will lose some performance and because of this, I would do this as the last option. 

Would be grateful for some advice.

[Mykhailo_A]

I have looked on my current BIOS version and it is F.10. Currently, the newest BIOS is F.14 Rev.A. I am not sure, but could the newest BIOS update improve the temperature performance? 

[praveen196]

@Mykhailo_A Welcome to HP Community!

I understand that you are facing CPU Temperature Issues.

There are many ways to increase FPS and system performance: 

• Update the BIOS. 

For desktop PCs, go to HP Desktop PCs - Updating the BIOS. 

For notebook PCs, go to HP Notebook PCs - Updating the BIOS 

• Update the graphics driver. 

Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card. 

• Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS. 

• Close any applications or programs that are not being used. 

• Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running. 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Mykhailo_A]

praveen196 Thank for your messege.

1. I have updated BIOS to the latest available.

2. I have optimized the game to have 141 FPS for my 144 Hz display.

3. All applications/programs are closed prior to gaming.

4. Windows 10 Game Mode is switched on.

Unfortunately, the above did not improve CPU temperature performance. In a performance mode, with the maximum fan speed + cooling pad the CPU has reached 100 C. Default mode has slightly improved temperatures to 96 C with the maximum fan speed + cooling pad. I have recorded, that in default mode the CPU is using maximum 45W.

[KrazyToad · Accepted solution]

Thank you for keeping us posted

Since the issue persists I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you