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‎05-23-2024 07:14 PM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0173tx
Operating System: Microsoft Windows 11

CPU speed capped 0.78GHz and utilisation at 34% when plugged in!

 

I have a HP Pavilion Gaming Laptop, CPU Intel core i5 8300H, 32GB DDR4 Sodimm 2666MHz, GTX 1050TI, 1TB Samsung 970 Evo plus, and a 1TB HDD as well as a 5TB external HDD.

 

When plugged in my CPU is capped at 34%utilisation and a speed of 0.78GHz when the base clock is 2.30GHz. 

 

I ran SFC /scannow DISM /Online /cleanup-image /RestoreHealth. 

 

Cleaned my laptop fans checked if my CPU was not thermal throttling with hwinfo. 

 

All my drivers are up to date as well as BIOS. 

 

Uninstalled and reinstalled a recent windows quality of life improvement.

 

Started in safe mode the CPU utilisation was. Back to normal, but speed was locked at 2.3GHz. I disabled virtualization as well. Checked my power plan. I'm at a loss do you guys have any suggestions? I'm routing towards a damaged power brick that isn't supplying enough voltage as it runs normally on battery.

 

Laptop is from 2017ish, HP pavilion 15 gaming laptop cx-0173TX

 

I ran CPU-Z as well and I saw that when plugged in I would only receive 0.743V when I should receive 1.163V. When on battery I receive a voltage of 0.945V.

 

Power brick:

 

Input: 100-240V, 2.5A, 50-60Hz

 

Output: 19.5V, 7.5A

 

 

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