CPU stuck 0.40

[Kush_mevada]

Hey hp,

I am the user of hp pavilion gaming 15 ec1023ax.

I recently replaced my battery by own.so i get new bios update also now.

So my issue are when my laptop connect to an AC adapter it Will works fine.but when I disconnected ac adapter to laptop then my laptop will run on battery but issue are get like cpu clock speed stuck at 0.40 ghz as well mybase. Speed are 3.00 ghz.

Then i try to reboot and restart my laptop then on battery my laptop will working fine.

So my process are now when I charge my laptop after completing charging or required to disconnect adapter then i need shout down or reboot using power button then works properly.

Here my laptop detail:

Product Number:183L8PA#ACJ

Product serial: Removed

Os: windows 11

[Kuroi_Kenshi]

Hi @Kush_mevada,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Settings:

• Go to Control Panel > Power Options.
• Check if your power plan settings are set to optimize performance on battery. Sometimes, certain plans throttle CPU performance to save battery.
• Ensure that the settings for "Battery" mode allow the CPU to perform at its full capability.

Update BIOS and Drivers:

• Since you recently performed a BIOS update, make sure that it was successfully completed. Sometimes, incorrect BIOS settings can affect performance.
• Verify that your BIOS is set to default settings or optimized settings as recommended by HP for your model.
• Update your chipset drivers and any power management drivers. You can do this via HP Support Assistant or manually download from the HP website.

Check CPU Performance Settings in BIOS:

• Restart your laptop and enter the BIOS setup (usually by pressing F10 as the laptop boots).
• Look for any CPU power management settings and ensure they are set to performance rather than power-saving modes.

Battery Health Check:

• Verify your new battery is working correctly. You can perform a battery health test using the HP Support Assistant.
• Make sure the battery is properly seated and connected.

HP Support Assistant:

• Use HP Support Assistant for a diagnostic check to ensure all components are functioning correctly.

Restore System:

• As a last resort, consider performing a system restore to a previous point before these issues started occurring, just in case the issue is software-related.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,