Camera Not Working on OMEN 16-b0068nia After Factory Reset – Needs Support

[Sasuke-Uchihia]

Hello HP Support,

I’m experiencing an issue with my HP OMEN Laptop 16-b0068nia (60H77EA). After performing a factory reset, the built-in webcam stopped working. It is no longer detected in Device Manager or by any application.

I have attempted the following:

• Checked privacy settings

• Looked through BIOS (no camera disable option found)

• Reinstalled all available drivers from HP's website

Unfortunately, none of these steps resolved the issue. The camera is still missing from the system.

I would appreciate help restoring full functionality to my device or advice on whether this is a hardware fault that requires service.

Thank youthis is what I see when I open the camera appthe device manager with the show hidden devices enabledno camera driver showing

[VikramTheGreat]

Hi @Sasuke-Uchihia,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed description. Based on your issue with the HP OMEN Laptop 16-b0068nia (60H77EA), where the webcam is not detected after a factory reset, and the camera is missing from Device Manager, here are some targeted steps to help:

Troubleshooting Steps

1. Check for a Webcam Privacy Switch or Shutter Key
   Some HP laptops have a physical switch or keyboard key (often F8 or a key with a camera icon) that disables the webcam.
   • Slide the privacy switch (if present) to the open position.
   • Press the shutter key (possibly with the Fn key) to toggle the camera on.
      
2. Perform a Hard Reset (Power Reset)
   This can clear residual memory and restore hardware detection:
   • Shut down the laptop.
   • Unplug the power adapter.
   • Press and hold the power button for 15 seconds.
   • Reconnect the power and boot up.
      
3. Use HP PC Hardware Diagnostics UEFI
   • Turn off the laptop.
   • Press Esc repeatedly, then F2 to open diagnostics.
   • Run the Component Tests > Webcam to check for hardware issues.
      
4. Check BIOS Settings Again
   • Restart and press Esc > F10 to enter BIOS.
   • Look under the Advanced or Security tabs for any camera-related settings.
      
5. Try Microsoft System Restore
   If the camera worked before the reset, you can try restoring to a previous point:
   • Go to Control Panel > Recovery > Open System Restore.

🔗 Support link for additional help: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Sasuke-Uchihia]

None of the solutions you gave worked at all 

[VikramTheGreat]

Hi @Sasuke-Uchihia,

Thank you for letting me know,

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support