Camera is not working

[SUMAHAL]

My camera has not been working since last 3 months and it shows no cameras are attached

[Raj_05]

Hi @SUMAHAL,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion Gaming Laptop 15's camera isn’t working and shows that no cameras are attached, here are some troubleshooting steps you can try.

Check Device Manager:

• Press Windows Key + X and select Device Manager.
• Expand the Imaging Devices section. If you see your camera listed, right-click on it and select Update driver.
• If it's not listed, look for any entries under Unknown devices. If you find any, try updating the drivers there as well.

Check Camera Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that access to the camera is allowed for apps and that the setting is enabled.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any pending updates that might include camera drivers or fixes.

Reinstall Camera Drivers:

• Go to Device Manager again.
• Right-click on your camera (if listed) and select Uninstall device.
• Restart your laptop, and Windows should attempt to reinstall the drivers automatically.

Check Camera App Permissions:

• Ensure that the app you're using has permission to access the camera. This can usually be done in the app settings.

Update BIOS and Chipset Drivers:

• Visit the HP support website, search for your laptop model, and check if there are any BIOS or chipset driver updates available. Installing these updates can sometimes resolve hardware issues.

Perform a Hard Reset:

• Shut down your laptop and disconnect it from power.
• Remove the battery (if removable) and hold the power button for 15-20 seconds.
• Reconnect everything and power on your laptop.

Check Physical Connection:

• If you're comfortable with it, check if the camera's physical connection to the motherboard is secure. This usually requires opening up the laptop, so proceed with caution.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support