Camera not detected

[Jitters04]

After 3 years of working without problems my built-in camera suddenly stopped working and became undetectable. I've tried all ways with the device manager, but it cannot find the camera. 

[Max3Aj]

Hi @Jitters04, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your built-in camera on the HP Victus Laptop 15 is no longer detected, even in Device Manager, try the following steps:

Check for a Physical Camera Toggle (if available)

• Some HP laptops have a privacy switch or function key (like F8 or F10) to enable/disable the camera.
• Look for a small sliding switch near the webcam or a keyboard shortcut with a camera icon.

Verify Camera in Device Manager

Since the camera is missing from Device Manager, try:

• Open Device Manager (Win + X → Device Manager).
• Click View → Show hidden devices.
• Expand Imaging devices or Cameras.
• If the camera appears but is greyed out, right-click → Enable.
• If it has a yellow triangle, uninstall it and restart.

Run Windows Troubleshooter

• Settings → Update & Security → Troubleshoot.
• Select Additional troubleshooters → Camera.
• Run the troubleshooter and follow instructions.

Check Windows Privacy Settings

• Settings → Privacy & Security → Camera.
• Ensure "Let apps access your camera" is turned ON.
• Scroll down and check individual app permissions.

Check in BIOS

Your camera may be disabled in BIOS:

• Restart your laptop and press Esc or F10 to enter BIOS.
• Look under Advanced or Security settings.
• Ensure "Integrated Camera" is Enabled.
• Save and exit.

[Max3Aj]

Reinstall Camera Drivers

Since the camera is undetectable, manually reinstall the drivers:

• Go to HP Support → Download the latest drivers for your Victus 15.
• Look for "HP Camera Driver" and install it.
• Restart your laptop.

Check for Windows Updates

• Settings → Windows Update → Check for updates.
• Install pending updates, especially Optional updates.

Perform a Hard Reset

• Shut down your laptop.
• Disconnect power adapter & remove battery (if removable).
• Hold Power button for 15-30 seconds.
• Reconnect power and turn it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support