Camera not working

[Sela111222]

My camera stopped working.

[Max3Aj]

@Sela111222, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear that your camera isn't working. Let's try a few steps to troubleshoot and resolve the issue:

Check if Camera is Disabled (Keyboard Shortcut)

• Press Fn + F6 (or just F6), use this to toggle the camera on/off.
• Look for a camera icon with a slash—if it shows up, the camera is disabled.

Check Camera Privacy Settings

• Go to Settings > Privacy & security > Camera.
• Make sure Camera access is On.
• Scroll down and ensure apps (like Zoom, Teams, Camera) have access.

Test with the Camera App

• Press Start, search for Camera, and open it.
• If it says “No camera found”, proceed to the next steps.

Check Device Manager

1. Press Win + X, choose Device Manager.
2. Expand Cameras, Imaging devices, or Sound, video and game controllers.
3. If you see your camera: 
   Right-click and select Update driver > Search automatically.
   If already updated, right-click and choose Uninstall device, then restart.
4. If it's not listed, select Action > Scan for hardware changes.

Check for Disabled Camera in BIOS

Sometimes, the camera is disabled in BIOS:

• Restart your laptop and press Esc repeatedly to access the Startup Menu.
• Press F10 to enter BIOS.
• Look for a setting like Integrated Camera and make sure it’s enabled.
• Save and exit.

Check Windows Updates

• Go to Settings > Windows Update, and install any pending updates. Sometimes a patch resolves hardware issues.

HP Camera Driver (OEM Driver)

• Visit the HP Support site for your model.
• Enter your product number: 599K0AV.
• Download and install the latest camera driver under the Driver – Keyboard, Mouse, and Input Devices section.

Try HP Hardware Diagnostics

• Download and install HP PC Hardware Diagnostics for Windows from HP's official site.
• Run a camera test to check for hardware faults.

Optional: Reset the Camera App

• Go to Settings > Apps > Installed apps.
• Find Camera, click the 3-dot menu > Advanced options > Reset.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support