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SteakMan
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Message 1 of 2
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Can I remove a key from my Omen gaming laptop and put it back when I'm done cleaning?

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

My R key barely works, and I have to press it multiple times to get it to type. I would like to know if it's safe for me to remove it and then put it back on without breaking it off completely. Thanks for any help.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SteakMan Welcome to HP Community!

 

I understand that R key is not working properly.

 

Please update the BIOS and check.

 

If the issue still persists, please perform the keyboard test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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