Can't Shutdown my HP Victus 15

[Aazir_Mohamed]

Hello. I purchased HP Victus Gaming 15-fa1093dx this laptop 2 week ago. it won't shutdown and restart again and again.

Operating System - windows 11 (23h2)

BIOS Version -  F.17 Rev.A

[Raj_05]

Hi @Aazir_Mohamed,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus 15 is stuck in a restart loop. Here are some troubleshooting steps you can try to resolve this issue.

Force Shutdown:

• Hold down the power button for about 10-15 seconds until the laptop completely shuts off. Wait a few seconds, then press the power button again to turn it on.

Check for Updates:

• Ensure that Windows 11 and all drivers are up to date. Sometimes updates can resolve shutdown and restart issues.
• Go to Settings > Windows Update and check for updates.

Disable Fast Startup:

• Fast Startup can sometimes cause issues. To disable it:
  1. Go to Control Panel > Power Options > Choose what the power buttons do.
  2. Click Change settings that are currently unavailable.
  3. Uncheck Turn on fast startup and click Save changes.

Check for Driver Issues:

• Outdated or faulty drivers can cause problems. Check Device Manager for any warning signs (yellow exclamation marks) and update or reinstall the problematic drivers.

Run System File Checker:

• Corrupted system files can cause restart issues. Open Command Prompt as an administrator and run the following command:

sfc /scannow

Check for Hardware Issues:

• Sometimes hardware issues can cause restart loops. Ensure that all hardware components (RAM, SSD/HDD) are properly connected.

BIOS Update:

• Check if there's a newer BIOS version available for your laptop. Sometimes a BIOS update can resolve compatibility or hardware issues. Be cautious with BIOS updates and follow HP's instructions carefully.

Check Event Viewer:

• Open Event Viewer (search for it in the Start menu) and look under Windows Logs > System for any critical errors or warnings around the time the restart loop occurs. This might give you clues about what's causing the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support