• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-29-2025 12:13 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

Today my Bios diagnosing about battery issue. I have got the failure id but i can't search the detail from that failure on HP support. My failure id is PU1XMQ-B29CLM-MFPX01-CA1203. Did anyone can explain about this failure id detail problem? Thankyou

Reply
3 REPLIES 3

‎05-29-2025 07:20 AM

HP Recommended

Enter the required information at the link below, and it should provide a report of the code and the most likely way to fix it.

 

HP Customer Support - Service Center

Reply
Was this reply helpful? Yes No

‎05-30-2025 05:32 AM

HP Recommended

Diagnostic report shows the battery should be replaced. How much the cost for that?

Reply
Was this reply helpful? Yes No

‎05-30-2025 05:52 AM

HP Recommended

Enter your notebook's product number in the search window at the link below, and it should give you the part number and description of the battery your notebook uses.

 

HP PartSurfer

 

Once you have the part number you will have to contact one of HP's authorized parts suppliers who do business in Indonesia and see if they have or can find the battery you need as well as the cost.

 

The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...

 

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.